Saying NO can keep customers satisfied

Sales people struggle with saying no to customers. Here is why you should.

http://mobile.nytimes.com/blogs/boss/2013/07/24/the-value-of-saying-no/?

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2 thoughts on “Saying NO can keep customers satisfied

  1. The link on the blog goes to a previous article on the blog. I’d like to read the article on customers if you have that link. Thanks!

    Sent from my iPad

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